Welcome to the LoongBuy FAQ guide! Whether you're experiencing payment failures, account issues, or missing items, we've got the answers to your most common questions. Below is a list of frequently asked questions to help you resolve problems quickly.

1. Why Can’t I Log Into My LoongBuy Account?

If you're facing login issues, try the following steps:

• Ensure you're using the correct email and password.
• Reset your password if forgotten via the "Forgot Password" link.
• Clear your browser cache and cookies, then try again.

2. Why is My Payment Failing on LoongBuy?

Payment failures can happen due to multiple reasons. Here’s how to troubleshoot:

• Check if your card has sufficient balance.
• Verify that billing details match your bank’s records.
• Try an alternative payment method (e.g., PayPal, another card).

3. How Do I Fix Recharge Issues?

If you encounter problems recharging your wallet:

• Contact your bank to confirm no blocks are in place.
• Ensure the input amount meets minimum recharge limits.
• Try again after a short wait or switch networks.

4. My Item is Out of Stock—When Will It Restock?

LoongBuy frequently updates inventory, but restocking depends on suppliers. To get updates:

• Enable notifications for the product page.
• Check the estimated restock date (if available).
• Contact LoongBuy Support

For unresolved issues, visit our Help Center

• Submit a ticket via the "Contact Us" form.
• Email support@loongbuy.com.